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Tuesday, September 02, 2014

Student Support

Learning Support

LSME has overall responsibility for the students in its care and therefore we take your welfare very seriously. In our provision for students, LSME will ensure that;

  • all students have equally opportunities, regardless of their ability, religion, culture, gender or ethnicity
  • academic programmes and activities provided are appropriate to the learner’s age, maturity and the centres location to facilitate linguistic, social and cultural development
  • tolerance, understanding and positive interactions are encouraged within the students’ population and between students and staff
  • Students take responsibility for themselves, for others and for the College environment
  • All students are protected from abuse

Overseas Students

Arriving in the UK

Students should aim to arrive a few days before enrolment in order to familiarise themselves with the College and local surroundings and have time to rest before term begins.

Prior to your arrival in the UK, there are some essential details which have to be arranged to make your journey as worry free and easy as possible. You will need to have made arrangements for where you will be living when you arrive and also transportation from the airport upon arrival.

We can help with this but before we can do anything, we require a certain amount of important information from you. Please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

We need to receive a request from you at least five working days prior to your arrival in the UK. If you have any questions, please do not hesitate to contact us either via email or by telephone.

Airport Transfer

The College can arrange for students to be met at their airport of arrival. We then transfer you directly, either to your student accommodation or to your host family. An additional cost is involved for airport pick ups. Airport collection varies in price according to how long you are kept in Immigration. Since the driver must be paid for his waiting time, and students are often in Immigration for two hours or more, it is not unusual for the final bill to be in excess of £100. To take a taxi straight from the airport will usually cost around £100.

Police Registration

If you are a national of a non-Commonwealth country, intending to stay for more than 6 months, you may have an endorsement in your passport requiring you to register with the police within seven days of your arrival in the UK.

Nationals of the following countries are usually required to register with the police:
Afghanistan, Algeria, Argentina, Armenia, Azerbaijan, Bahrain, Belarus, Bolivia, Brazil, PR China, Colombia, Cuba, Egypt, Georgia, Iran, Iraq, Israel, Jordan, Kazakhstan, Kyrgyzstan, Korea (North), Kuwait, Lebanon, Libya, Moldova, Morocco, Oman, Palestine, Peru, Qatar, Russia, Saudi Arabia, Sudan, Syria, Tajikistan, Tunisia, Turkey, Turkmenistan, United Arab Emirates, Ukraine, Uzbekistan, Yemen.


It is easy to neglect your health when you arrive in a country for the first time, as you may be too busy concentrating on your studies and settling into a new environment. Different climates, unfamiliar food and emotional strains away from home can all have an effect on your health. Below are a few guidelines to help you stay healthy whilst you are studying here and what to do if you become ill.


The British weather is very unpredictable, and during winter (usually December to February) it is important to keep warm and dry to avoid catching a cold. It is a good idea to wear layers (t-shirt, woollen jumpers, coat) and invest in a winter coat, gloves, hat and scarf. Don't forget to check that your room has enough bedding and heating. An umbrella is essential whatever the season!

Healthy Eating

Ensure that you eat plenty of the right food in order to keep healthy and warm. Try to include at least one item of food from each of the following groups in your meal:
- Bread, rice, pasta or cereals
- Milk, cheese, yoghurt, butter or margarine
- Fresh fruit and vegetables
- Meat, fish, eggs or pulses

The cost of food varies, and street markets are the cheapest place to buy food. Look out for special offers, and try shopping towards the end of the day when shops often sell goods at a reduced price.

NHS Treatment

If your course of study is more than 6 months in duration, then you are entitled to free health care from the National Health Service (NHS) and can register with a General Practitioner (GP) in your local area.

If your course duration is less than 6 months, you are not entitled to free NHS care unless your country has a reciprocal agreement with the UK (all EEA countries), and we advise you to take out medical insurance from a reputable insurance company (contact Student Services for further details).

Under the NHS, there is no charge to see a GP, and a small, set, prescription charge if you are over 19 and need any medicine. You may be entitled to help with the cost on the grounds that you have a low income. To apply for help with health costs, please speak to one of our team members.

Registering with a Doctor

If you are entitled to free NHS treatment, you should register with a GP as soon as possible. Do not wait until you are ill. LSME Student Welfare Officer can help you locate a doctor in your area.

To register, visit the GP's receptionist during opening times and ask to be added to the list of NHS patients. Go with your passport and a letter from College confirming that you are a full-time student. If the doctor has too many patients s/he may not be able to accept you, in which case you will need to try another doctor. Once you are registered you will be sent a medical card with your NHS number on it. Keep it somewhere safe.


In an emergency/accident, dial 999. You will be asked if you want the fire, police or ambulance service. You need to give your name, the address of your current location, and describe the emergency. Wait until help arrives. You should only make a 999 call in an emergency.

Eye and Dental Treatment

It is difficult to get eye and dental care on the NHS, so you may have to pay for private treatment. We advise all international students to get their eyes and teeth checked in their home country before they come to the UK.

Alternative Medicine

Alternative forms of treatment, e.g. herbal medicine, homeopathy and acupuncture, are not usually available on the NHS. Your GP should be able to put you in contact with someone locally. You can also contact The Institute for Complementary Medicine for more information.

Other Advice

For further advice on health matters, or if you are worried about anything and need professional guidance, or just someone to talk to in confidence, please see our Student Welfare Officer.

NHS Direct: This is a confidential telephone helpline providing free healthcare advice and information. Their 24 hour helpline is 111 in England.


The College provides advice on accommodation to overseas students prior to their arrival in the country. Upon request, the College also finds suitable accommodation for students. The full cost of the accommodation is covered by the student. You will not pay any additional money to the College for securing your accommodation.

Visa Extension

The College provides factual information and assistance at all stages of the Tier 4 visa application processes, including obtaining visa extensions if and when required.

All Students


Enrolment is the admission process you will attend when you first arrive at the College, and it will involve registering for classes, settling any outstanding fees, and timetables. It is also an opportunity for you to meet academic and administrative staff, open a bank account  (overseas students),  apply for your student discount card and much more.


London School of Management Education (LSME) conducts an Induction Ceremony where newly enrolled students are given all the useful information. Each student is given a "Student Handbook". Students will be given details of how to work with LSME academic and admin staff. The student’s role in assessment and responsibility for collecting their own evidence will be made very clear.

Study Hours

The students must complete a minimum of 15 hours per week. In the event of sickness or other significant reason not to attend any session, the students should send an email or call their tutor(s). This should be followed by documentary evidence e.g. medical evidence from your GP or hospital. Your overall attendance should be 80% and above. Any prolonged absenteeism or erratic attendance will attract attendance warning letters that will be kept on your file.  Persistent failure to comply will be reported to the relevant authorities.


Our lecture delivery styles are varied and these provide you with the opportunity to ask questions and discuss various view points.


We deliver our courses using our Virtual Learning Environment (VLE):


Tutorial allows you to receive feedback on how your work is progressing. It also gives you an opportunity to discuss with your tutors any problems you encounter with your studies.

Group Learning

Group tutorials, seminars and individual presentations provide opportunity for students to introduce topics and lead discussion. Working in a team is another form of group learning, in which, for example, a small group of students work on a complicated problem, or a large group is divided into sub-groups which look at particular aspects of the problem.

Project Work

Project work involves the application of skills, whether by individuals or group, towards the resolution of realistic problems. You may need to visit external organisations to observe academic developments.


Assessment methods vary according to the purpose of the assessment and the course that is being assessed. Our courses include a substantial proportion of continuous assessment, which means that some or all of the work you do during the course counts towards the final assessment. This helps ensure that your final mark is a fair assessment of your skills and efforts throughout the course.

Support from the Tutors

Your course Tutors will make arrangements to guide or help you with any difficulties you may experience. This support is offered using:

One-to-one Advice
If any student needs one-to-one advice, our Student Welfare Officer should be contacted.

Personal Tutor
Every student is assigned a Personal Tutor to whom s/he can seek advice on course work, assessment, regulations, or even personal problems. Additional learning /mentoring support is provided by the personal tutors, particularly for students who may be lagging behind in their course work.

Career Advice

The students’ welfare officer is designated to offer career guidance and advice to students. Course lecturers also offer advice on progression within specific courses to their learners. Our student prospectus and handbooks provide information on progression routes to enable you make the right decisions about your careers before and after enrolment respectively.

Student Placement/Work Experience

Trainee teachers will have to provide evidence of 100 teaching practice hours. The College is therefore working in partnership with of a number of teaching practice locations in London to help students gain the subject-specific knowledge and skills through workplace mentoring.
Additional Support for Funded Students

The College offers administrative support to students who are financed by the Students Loan Company (SLC). Additional information on finance will be found under student finance.

Counselling for Personal and Family Issues

LSME offers professional and confidential support to all students who are experiencing personal difficulties relating to their general emotional state, academic pressures, lack of motivation, exam anxieties, family problems bereavement etc. Counselling sessions provides a relaxed environment where students can talk openly about issues affecting them.

Council Tax

Students with a good attendance record and course work submission will be provided with all the necessary support when they apply for council tax exemption.7766.*

* Please visit  for more information.

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